Our commitment to delivering an exceptional level of service
Our mission is to create clients for life. To achieve this, we commit to Our Promise; a written assurance that we will deliver you an exceptional level of service and, most importantly, deliver on your primary objective – to achieve the best possible result for your property.
Our Promise is made up of five essential services that you, our clients, need from us so that you’re confident in the process we use to market your property. Our Promise is your absolute assurance of how seriously we take our responsibilities on your behalf and the importance we place on our working relationship with you.
Detailed Marketing Plan
After completing initial inspections, research and consultation with you, we will design a marketing strategy that is tailored specifically for you, your property and the current market conditions. A fully detailed marketing action plan calendar will be presented to you so that you can see where and when all scheduled promotional activities and communication will take place.
Following each visit by a potential buyer and after every inspection, we will contact you to let you know how your property was perceived and whether any strong interest has been shown. We will keep you informed of any potential buyers seeking a second viewing of the property.
Written Progress Report
We will provide you with a detailed, written report on what marketing activities have occurred to date, the enquiry and buyer viewings that marketing has generated and what is planned for the following period of time. Our report will be updated on a regular basis. Overview feedback we have gathered from buyers and any relevant activity in the market that could impact the outcome of your property will also be presented.
Marketing Review Meetings
It is important that we get together regularly to review your marketing progress. These discussions often reveal opportunities to build upon the original marketing plan with new information from the market and feedback on property features that are being well received. It is also an opportunity to examine how you are feeling and to clarify anything from within the written reports.
All Offers Presented in Writing
We will ask that any potential buyer expressing an interest in your property put their offer in writing. This not only shows their sincere intent but also allows us to enter negotiations in a committed and professional manner. We will be there to assist you and offer advice on the written offers received, so that you can make a timely and informed decision with as little stress as possible.
Click here to download the Harcourts Promise